Welcome to www.zendividerlunch.com! We hope to help you better understand our products and services through the following FAQs. If you have other questions while browsing this website or during the purchase process, please feel free to contact us.
Our lunch boxes are made of high-quality materials, which are environmentally durable, non-toxic and easy to clean. They are uniquely designed and suitable for various occasions.
You can browse our website, select the bamboo lunch box you like, click the “Add to Cart” button, and then check out according to the prompts. Make sure to enter the correct shipping address and payment information at checkout.
We accept a variety of payment methods, including credit cards (Visa, MasterCard, etc.), debit cards, and other electronic payment methods. All payment information is processed through a secure channel to ensure the safety of your data.
The shipping cost will be automatically calculated based on your shipping address at checkout. We provide a variety of shipping options for you to choose from to ensure that your needs are met.
Once your order is processed and shipped, you will receive a confirmation email with order tracking information. You can use this information to check the status of your order on the courier’s website.
- How do I apply for a refund or return?
If you are not satisfied with the product after receiving it, please refer to our Refund and Return Policy for details on how to apply for a refund or return.
- Is my product dishwasher safe?
In most cases, our lunch boxes can be cleaned with clean water, but in order to extend the service life, it is recommended to wash by hand and avoid the impact of high-temperature dishwashers.
- Can my order be changed or cancelled?
If you wish to change or cancel your order, please contact us as soon as possible. We will try our best to accommodate your request before the order is processed, but once the order enters the shipping stage, we may not be able to make changes or cancellations.
- What are the maintenance suggestions for bamboo products?
To keep the bamboo lunch box in the best condition, please avoid soaking it in water for a long time. Regularly wiping it with vegetable oil (such as cooking oil) can help maintain the luster and maintenance of the bamboo.
- What should I do if I received a damaged product?
If the item you received is damaged or defective, please contact us within 7 days of receiving the item and attach relevant photos. We will handle it for you as soon as possible.
Thank you for your support of www.zendividerlunch.com and look forward to serving you!
